If a user forgets to end their session, another user has the ability to enter and finish the session for them by following the protocol below:
From the client's Home page, find the running session and select "Watch Session".
Upon entering the session, select the icon at the bottom right side of your screen and select . You’ll be asked to confirm that you want to take over data collection. Once confirmed, you will see a screen indicating that your request awaits the approval of the current session lead.
Force the process through by selecting “Take Control Now“.
Select on the bottom of your screen.