Update to the Latest Version of Hi Rasmus
To check which version of Hi Rasmus you are using, and if your Hi Rasmus needs to be updated:
1. Log in to Hi Rasmus on your device.
2. Select [Help]. If an update is needed, an orange icon will appear next to the [Help] button.
3. Select [App Information] from the drop down menu. If an update is needed, a yellow icon will also appear next to the [App Information] section.
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4. If you are in need of an update, a banner will appear letting you know it is up to date.
5. If the update banner appears, select the [update now] button within the banner.
6. If no updates are available, a blue banner will appear letting you know you are good to go!
💡For information on how to update Hi Rasmus across device types, see our associated and detailed article, HERE.
Check your device’s internet connection
- If you’re on Wi-Fi, make sure you’re connected to the correct network.
- If you’re on Ethernet, check that the cable is plugged securely into both your device and the router/modem.
- Try connecting to the internet from another device (phone, tablet, or laptop).
- If other devices can connect, the issue may be with your computer.
- If no devices can connect, the problem may be with the network or ISP.
- Restart the device
Clear your cache on a web browser
- In the "Clear browsing data" box, click the checkboxes for Cookies and other site data and Cached images and files.
- Use the menu at the top to select the amount of data that you want to delete.
- Click Clear browsing data.