What Devices can Hi Rasmus be used on?

💡 At Hi Rasmus, we aim to provide our users with the best possible experience. This is why we recommend using modern devices that are capable of running the latest versions of their respective operating systems.

ℹ️ This article outlines the devices we currently support, the recommended specifications for optimal performance, and details about upcoming changes to devices we support

Recommended Devices

For the best experience using Hi Rasmus, we recommend using any device that supports the newest versions of macOS, iPadOS, iOS, Android, or Microsoft Windows. These devices provide the best performance, security, and reliability for our software.

Below is a list of mid-tier and popular devices that work well with Hi Rasmus:

• Apple iPad 9th/10th Gen
• Apple iPad Air 4
  
• Apple iPhone 13
  
• Samsung Galaxy Tab A9
• Amazon Fire HD 8 Plus (10th Gen, 2020)
• Amazon Fire HD 10 (11th Gen, 2021)

These devices are well-equipped to handle Hi Rasmus’ features and ensure a smooth user experience. 

Recommended Browsers

For the best experience using Hi Rasmus in a browser, we recommend using Google Chrome.  But Hi Rasmus is supported in all modern major browsers.

Supported Devices

We understand that not all users have access to the latest hardware, so we maintain compatibility with a range of older devices, as long as they meet the minimum system requirements.

iOS Devices

• Minimum iOS Version: iOS 15.2

  • Supported devices include iPad 6th Gen, iPhone 9, and similar models.
• Recommended minimum iOS Version Optimal Performance: iOS 17

• Minimum iOS Device Specifications:

  • CPU: Apple A9
  • RAM: 2GB
  • Storage: 16GB

• Recommended minimum iOS Device Specifications for Optimal Performance:

  • CPU: Apple A12 Bionic
  • RAM: 3GB
  • Storage: 32GB

Android Devices

• Minimum Android Versions:

  • Play Store: Android 6
  • Amazon App Store: Android 6

• Minimum Android Device Specifications:

  • CPU: Quad-Core 1.3 GHz
  • RAM: 2GB
  • Storage: 16GB

• Recommended minimum Android Device Specifications for Optimal Performance:

  • CPU: Quad-Core 1.8 GHz
  • RAM: 4GB
  • Storage: 32GB

For optimal usage, we recommend the following versions:

• Play Store: Android 9 or higher
• Amazon App Store: Android 7 or higher (e.g., Amazon Fire HD 8 2018 or newer)
  
  
  

Time Zone Tips and Device Settings

Hi Rasmus reads date format, time format, and time zone directly from your device's system settings. If dates or times look wrong inside Hi Rasmus (day and month swapped, timestamps shifted by an hour, session times that don't match the clock), the cause is almost always a device-level setting rather than a setting inside Hi Rasmus.

There are two device-side culprits to check: language/region (which controls date and time format) and time zone (which controls the actual time shown).

💡 On iOS in particular, selecting any non-US English language variant (such as English [Australia] or English [UK]) will override your other date and time format preferences, even if those preferences appear correct.

ℹ️ Both the city and the exact time zone (e.g., GMT-5 Eastern, not GMT-6 Central) need to match what's expected. Mismatches here are the most common cause of timestamps appearing an hour off, especially after travel, after a SIM change, or on devices that have never had location services enabled.

To check language and region on an iOS device:

1. Open the device [Settings] app.
2. Select [General] >> [Language & Region].
3. Under [Preferred Languages], remove any language other than the one matching your intended region (e.g., keep only English (US)).
4. Confirm [Region] is set to your intended country.

To check time zone on an iOS device:

1. From [Settings], select [General] >> [Date & Time].
2. Confirm [Set Automatically] is toggled on. If it is on, check that the city listed below it matches your actual location.
3. If the city is incorrect, toggle [Set Automatically] off, then select [Time Zone] and search for the correct city. The city you choose must sit inside the time zone you actually want (e.g., choose New York for Eastern Time, not a city in a neighboring zone).
4. Toggle [Set Automatically] back on once the correct city is confirmed.

To check time zone on an Android device:

1. Open the device [Settings] app.
2. Select [System] >> [Date & time] (path may vary slightly by manufacturer).
3. Confirm [Set time zone automatically] is enabled and that the displayed zone matches your location. If it does not, disable it and select the correct zone manually.

Once your device settings are updated, return to Hi Rasmus and verify that dates, times, and time zones are now displaying as expected.

If you manage devices for your organization, we recommend looping in your IT lead, as language, region, and time zone settings are often configured at the device-provisioning stage.

If the issue persists after adjusting these settings, Request Support and include the device model, OS version, the time zone shown on the device, and a screenshot of the incorrect display.