Running a Client Session
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      1. Hi Rasmus Help Center
      2. Sessions
      3. Running a Client Session

      Ending a Running Session for Another User

      If a user forgets to end their session, another user has the ability to watch the session and finish the session for them by following the steps below.

      Ending a Session for Another User

      1. From the client's [Home] page, find the running session and select [Watch]

      Screenshot 2025-01-13 at 10.47.16 AM

       

      NOTE: If you do not see the [WATCH] option, your user privileges are disabled. For Manager-level users, please adjust User Privileges for the roles necessary.


      2. Upon entering the session, select the       icon at the bottom right side of your screen and select [Participate] Screenshot 2025-01-13 at 10.47.29 AM .

      • You'll see a green pop up at the bottom of the screen alerting you that you now control the session:
        Screenshot 2025-01-13 at 10.47.57 AM

      NOTE: If you select [Take Over Session] instead of [Participate] you can also end the session, however there will be an additional activity in your name. Selecting [Participate] allows you to end the session without creating a separate activity.

      Screenshot 2025-01-13 at 10.47.24 AM

      4. Select on the bottom of your screen