Aloha Integration: FAQ And Troubleshooting
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      3. Aloha Integration: FAQ And Troubleshooting

      Hi Rasmus | Aloha: Resending Clients profiles, User profiles and Appointments from Aloha to Hi Rasmus

      If for some reason you are not able to link a client or user OR an appointment isn't showing up, follow these steps to resend from Aloha to Hi Rasmus.

      1. Open Aloha ABA

      2. Select [Settings] >> [Clinical Integrations] >> [Hi Rasmus] from the navigation menu

      2. Select either [Staff], [Client] or [Appointments] from the Hi Rasmus integration page, depending on what you need to send over.

      3. Clients and Staff will have a blank status, a status of "Sent" or a status of "Matched" - to resend a profile or appointment.

      4. Select the check box next to the particular profile or appointment and then select "Sent" in the top right corner.

      Screenshot 2025-02-11 at 3.28.48 PM

      The appointment or profile should now appear in Hi Rasmus. 

      NOTE: If the user profile appeared to be matched, but appointments are not showing up for a particular user, make sure to UNLINK on the Hi Rasmus side before re-sending from Aloha!