This article reviews how users can set up their Multi-factor Authentication for their Hi Rasmus user account and how to make change their MFA number
MFA is available for Hi Rasmus Premium and Enterprise organizations.
Setting up MFA for the first time if MFA is required
1. After logging in you will be prompted to enter a mobile phone number.
2. You will receive a text message with the verification code. Enter the verification code and select [Verify]
3. If you do not receive a code, select [Resend Code]
4. You can also switch your phone number at this point by selecting [Change Phone Number]
5. Every time you login to Hi Rasmus, you will be prompted to enter a verification code
Setting up MFA for the first time if MFA is not required
Follow these steps if you want to have MFA set up on your Hi Rasmus account, but it is not required by your organization.
1. From the navigation menu on the left side of the page select [Settings] >> [Account]
2. Select the tab titled [Multi-factor Authentication]
3. Select [Add Multi-Factor Authentication] to add MFA
4. You will be prompted to input your Hi Rasmus password
5. After entering your password and selecting [Re-Authenticate] you will be prompted to enter a phone number to receive a verification code
6. You will receive a text message with the verification code. Enter the verification code and select [Verify]
3. If you do not receive a code, select [Resend Code]
4. You can also switch your phone number at this point by selecting [Change Phone Number]
5. Every time you login to Hi Rasmus, you will be prompted to enter a verification code
Making Changes to MFA
NOTE Users can change their MFA device / phone number at anytime, but access to the original verification method is required.
If a user loses access to their original verification method or wishes to have their MFA removed, another user with Manager level access will have to remove on behalf of the user.
1. From the navigation menu on the left side of the page select [Settings] >> [Account]
2. Select the tab titled [Multi-factor Authentication]
3. Select [Change] from the Green Banner to change your MFA number
4. Enter your Hi Rasmus password when it asks to verify your credentials
5. You will then be prompted to enter a verification code using your original MFA number
6. Once you enter the code and select [Verify] you will be prompted to enter a new phone number for MFA