Subscription and Invoices
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      1. Hi Rasmus Help Center
      2. Frequently Asked Questions
      3. Subscription and Invoices

      Understanding the Subscription Page

      Learn how to easily review and manage your Hi Rasmus subscription

      Reviewing your Hi Rasmus Subscription 

      • To access your subscription details in Hi Rasmus navigate to [Settings] >> [Subscription]

      Only Manager level users and ALL Manager level users have access to the Subscription page. 

      Subscription Overview

      At the top of your subscription page you will see the current details of your plan, including how many client licenses and staff competency licenses you have purchased. 

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      • Current Plan options include: Standard, Premium or Enterprise. 
        • Select [Upgrade Now] to upgrade to Premium at no extra cost for 3 months. If you are integrated with one of our Practice Management partners you can upgrade to Premium for 12 months at no additional cost. 
      • Under Clients you will see the number of active clients you have vs. number of active client licenses. 💡 It is important to note that licenses are what you are charged for. Inactivating a client, does not inactivate a license, it simply frees a license up.
        • In the example above we can see there is 1 active client and 3 client licenses.

      For more information on managing Client Licenses please click here.

      • Under Staff you will see the number of active Staff Competency profiles vs. the number of active Staff Competency profile licenses. 
      • Select [Edit Plan] to adjust: 
        • Your type of plan
        • Your billing period: Monthly, Quarterly or Yearly
        • Your number of Client licenses
        • Your number of Staff Competency licenses

      RBT Licenses and Billing Information

      • Licenses for our RBT 40 Hour Training Licenses are a 1 time purchase per license. You can buy licenses one at a time or in bulk. To purchase RBT Training licenses select [Buy Licenses]
      • Beneath RBT Licenses you will see your Billing Information and Credit Card / payment details. You can edit this information at any time.

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      Invoices and Documents

      • Under [Invoices] you can view all of your past invoice details. Simply click on an invoice to download a PDF version of the invoice. 

      For more details on how to read an invoice click HERE

      • The [Documents] section will include a copy of your signed Business Associate Agreement and Terms and Conditions, should you wish to review it simply click on the name of the document and it will download. 

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