Inactive Clients

How to make a client inactive and how to see that client later.

Making a client inactive and finding that client later on

When you make a client inactive, you will still be able to access their data and programs at any time. This simply removes the ability to view the client from your drop down list, run new sessions, and collect new data.

NOTE: Inactivating a client will free up a license, making it available to assign to a new active client. Click here for details on how to manage your accounts client licenses.

Select clients on the left hand menu bar
Select the client you wish to make inactive and Scroll to the bottom of the client information
Select inactive
Press save

☑️ Subscriptions
If you would like to also adjust the number of subscriptions to align with your active client count, you can do so by visiting Settings > Subscription (view step-by-step on Managing Licenses)

💡Click here to learn how to view an inactive client's history

-Updated July 2025