Subscription and Invoices
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      1. Hi Rasmus Help Center
      2. Frequently Asked Questions
      3. Subscription and Invoices

      Managing Client Licenses

      Learn how to add or remove licenses from your account

      Client License Subscriptions

      Hi Rasmus currently has two types of Client Licenses with differing benefits: Standard and Premium. See below for the difference in features between the two license types!

        Standard Client License Premium Client License
      Live Supervision ❌ ✅ 
      Telehealth  1 hour/ month/ client 30 hours/ month/ client
      Reports across clients ❌ ✅
      Retention of videos/Images taken during sessions  30 days 6 months rolling
      Audit Logs ❌ ✅
       Pre-made Library content ❌ ✅
      AI Generative Text Fields ❌ ✅

       

      Managing your Client Licenses and Subscription
      • To manage your license or subscription plan, navigate to [Settings] >> [Subscription] from the navigation menu on the left side of your screen

      TIP: For a detailed overview of the subscription page click HERE

      At the top of the page, you will see the Client License type (Standard or Premium), how many Client Licenses you have and how many are being used. Under Staff Licenses, you will see how many Licenses you have and how many are being used.

      Pro Tip: 
      If you are currently on a Standard Client License Subscription, you can try our Premium Client Licenses for free for 3 months and see all the features available in Premium!

      • If you need to make any changes to your subscription, you will click on [Edit Subscription] and a new window will open.
      • Within this window, you can select if you want to upgrade your Client Licenses, Staff Licenses, or additional Add-ons.
      • You can specify if you want to pay monthly, quarterly, or yearly.
      • You can also update the number of client or staff licenses.

      After you have modified what you needed, you will click on [Preview New Pricing], and a new window will open.

      pic 3-1Here you will be able to review the changes made and approve the changes if they are correct.

      NOTE: If you are adding licenses, these licenses will show up on your next invoice. If you are adding halfway through your current billing cycle, you will be charged a pro-rated amount (partial) for the additional licenses. 

      For details on understanding your invoice, click HERE

      -Updated July 2025